365aec Privacy Policy — How We Protect Your Information

1. Introduction

365aec is a trusted online gaming platform in Bangladesh. We believe privacy is a fundamental right for every user. This Privacy Policy explains how 365aec collects your personal information, why we collect it, and how we keep it safe.

By using our website or app, you are considered to have accepted this Privacy Policy. Please read it carefully in full. If you have any questions, feel free to contact our support team.

2. Information We Collect

365aec only collects information that is genuinely necessary to provide our services. We never seek to gather excessive or unnecessary data.

In addition to the information above, we may also collect details you provide voluntarily — such as descriptions or complaints submitted through support tickets.

3. How Information Is Collected

365aec collects information in the following ways:

• Directly from you: During registration, login, deposits, withdrawals, or when contacting support.
• Automatically: Through cookies and log files when you browse our site.
• From Third Parties: Confirmation data from payment processors or identity verification agencies.
• During the KYC process: Data collected during the verification of official documents.

We never access your microphone, camera, or location data without your permission. Only the necessary permissions are requested when you install the mobile app.

4. How Your Information Is Used

365aec uses your information only for specific, legitimate purposes. Below is the complete list of how we use your data:

• To create and manage your account.
• To securely process deposits and withdrawals.
• To complete KYC verification and age confirmation.
• To prevent fraud and money laundering.
• To provide customer service and support.
• To operate responsible gaming programs.
• To improve the platform and develop new features.
• To fulfill legal obligations.
• To send you promotional offers with your consent.

5. Data Sharing & Disclosure

365aec may share your information with third parties only in limited circumstances and only when there is a valid reason to do so. Those situations are outlined below:

• Payment Processors: To process transactions via Mobile Banking, Nagad, Rocket, or crypto processors.
• KYC Partners: With licensed agencies for identity verification.
• Law Enforcement Agencies: When required by a court order or legal obligation.
• Technology Service Providers: Server hosting, cloud storage, or security software providers — all bound by strict confidentiality agreements.

Outside of the cases listed above, your information is not shared with anyone. All our third-party partners operate under strict data protection agreements.

6. Cookie Policy

365aec uses cookies on its website and app to enhance your experience. Cookies are small data files stored in your browser or on your device.

You can disable cookies through your browser settings. However, turning off essential cookies may affect login or payment functionality.

7. Security Measures

365aec follows the highest industry standards to keep your information secure. Our security infrastructure is built across the following layers:

• 256-bit SSL/TLS Encryption: All website and app traffic is encrypted.
• Two-Factor Authentication (2FA): Extra security at login via OTP or an authenticator app.
• Firewall & DDoS Protection: Prevention of unauthorized access and attacks.
• Regular Security Audits: Penetration testing conducted by third-party security experts.
• Data Masking: Sensitive information (such as card numbers) is displayed in partially masked form.
• Suspicious Activity Detection: Automatic alerts for unusual logins or transactions.

8. Your Rights

Every registered user on the 365aec platform has fundamental rights over their own data. We respect these rights and are committed to upholding them.

• Right to Access: You may request to see what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data, subject to applicable conditions.
• Right to Restrict Processing: You may request that we stop using your data for specific purposes.
• Data Portability: You may request a copy of your data in a machine-readable format.
• Marketing Opt-Out: You may opt out of marketing communications at any time.

To exercise any of these rights, please contact our support team by email. We aim to respond within 30 days. Please note that certain requests may not be fulfilled where legal obligations apply.

9. Data Retention Period

365aec retains your information only for as long as necessary. Once the purpose for which it was collected has been fulfilled or the legally required retention period has expired, your data is securely deleted.

• Active account data: Retained for the full duration the account remains active.
• Transaction records: Retained for 5–7 years in accordance with financial regulations.
• KYC documents: retained for up to 5 years after verification.
• Closed account data: deleted 2 years after the closure date.
• Support conversations: Records kept for up to 2 years.

10. Protection of Minors

365aec strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect or store any personal information from minors.

If we find evidence that a minor has registered, the account will be immediately suspended and all associated data will be securely deleted.

11. Changes to the Privacy Policy

365aec may update this Privacy Policy from time to time. When significant changes are made, we will:

• We will note the date of the update at the top of this page.
• You will be notified via your registered email or in-app notifications.
• Your consent will be requested again if required.

Continued use of the platform after any changes constitutes your acceptance of the updated policy.

12. Contact

If you have any questions, concerns, or requests regarding our Privacy Policy, please contact our Data Protection Team:

• Email: [email protected]
• Live Chat: Click the chat button at the bottom-right of the platform.
• For general inquiries: FAQ Page View

We typically respond to privacy-related requests within 3 business days.