Responsible Gaming

365aec Responsible Gaming — The Complete Guide to Safe Gaming

Gaming is for fun — not stress. With responsible gaming at 365aec, you can keep your limits in check, maintain healthy relationships with your family, and make sure gaming stays an enjoyable experience.

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What is responsible gaming

When gaming becomes A source of fun, not a burden

Responsible gaming means treating gaming as entertainment — not a way to earn money. At 365aec, we believe that when every player stays aware of their own situation, the gaming experience becomes even better.

Responsible gaming on our platform means setting your own budget, staying mindful of the time you spend, and taking breaks when needed. These simple habits will help you enjoy gaming sustainably over the long term.

365aec's responsible gaming tools are accessible directly from your account. Deposit limits, wagering limits, cooling-off periods, or full self-exclusion — everything is right at your fingertips.

Remember: chasing gaming losses is dangerous. Every round is independent and random.

Warning signs

  • A tendency to spend beyond your budget.
  • Placing bigger bets to chase losses.
  • Neglecting family or work because of gaming.
  • Unable to stop gaming despite trying.
  • Borrowing money or selling assets to fund gaming.
  • Turning to gaming as an escape from emotional distress or loneliness.

If you notice any of the signs above in yourself, contact our support team immediately. We are here to help, not to judge.

Protection tools

Responsible gaming 6 key tools

365aec helps you stay in control of your gaming. All tools can be activated directly from your account settings.

Deposit Limit

Set a maximum daily, weekly, or monthly deposit limit. Once set, reducing the limit takes effect immediately; increasing it requires a 24-hour waiting period.

Bet limit

Cap the total amount you wager per session or within a set time period. This tool protects you from the urge to place large, impulsive bets.

Time limit

Decide in advance how many hours per day you will spend gaming. Once that limit is reached, the platform will automatically alert you and end your session.

Cooling-Off Period

If you need a short break from gaming, set a cooling-off period of 24 hours to 6 weeks. You will not be able to log in or place bets during this time.

Self-exclusion

For a longer break, activate self-exclusion for a period of 6 months to 5 years. Your account will be fully deactivated during this time and no promotional communications will be sent.

Loss limit

Set the maximum amount in BDT you are willing to lose within a given period. Once that limit is reached, the platform will automatically pause your gaming session.

Activate tool

How to Set limits Do

Activating responsible gaming tools on 365aec is quick and straightforward. Just follow the steps below and you can have your protections in place within minutes.

Decreasing a limit takes effect immediately. Requests to increase a limit can take up to 24 hours to process — this delay is an intentional safeguard.

1
Log in to your account

Log in to the 365aec app or website using your mobile number and password.

2
Go to profile settings

Tap the profile icon in the top right and look for the "Security & Limits" option.

3
Select the "Responsible Gaming" tab

All limit types are available in one place — deposits, wagers, time, cooling-off, and self-exclusion.

4
Set amount & duration

Enter your preferred limit value. You can choose a daily, weekly, or monthly timeframe.

5
Confirm & save

Confirm the change with an OTP. You will receive a confirmation SMS instantly.

Details

Of protection tools Detailed description

Identity Verification (KYC)

365aec verifies the age of all players. Anyone under 18 cannot register. Withdrawals remain restricted until verification is complete, which helps reduce unintended gaming activity.

Reality check notifications

You will receive automatic notifications at set intervals showing how long you have been playing and your total wins and losses. These reminders help keep you grounded in reality.

Gaming History

Your complete history of bets, wins, losses, and deposits is saved in your account. Reviewing this history regularly is an important part of responsible gaming.

Support & counselling

If you feel gaming is having a negative impact on your life, our specialist support team is available 24/7, every day of the week. We help without judgment.

Self-assessment

Self Check

Take a moment to reflect on the questions below. If you answer "Yes" to more than three, please reach out to our support team right away or activate a cooling-off period.

If you need help

  • Chat with us on live chat.
  • Email support: [email protected]
  • Activate self-exclusion directly from your account.
1

Are you spending more time or money on gaming than you planned?

2

Do you keep coming back to gaming even after trying to stop?

3

Are you betting more to try to recover your losses?

4

Is gaming causing problems with your family, friends, or work?

5

Are you borrowing money or taking funds from others to cover gaming costs?

6

Are you gaming to escape stress, loneliness, or anxiety?

7

Are you hiding the truth about your gaming from the people close to you?

8

Do you feel restless or irritable when you are not gaming?

Common questions

Responsible Gaming FAQ

Yes, all responsible gaming tools on 365aec are technically enforced — meaning once you set a limit, the system applies it automatically, with no manual intervention required. You cannot override the limits you set — that is the power of these tools.

No, activating self-exclusion keeps your account balance completely safe. You can withdraw your funds once the exclusion period ends or after verification upon your request. We never confiscate your balance during an exclusion period.

When you request a deposit limit increase After 24 hours takes effect. This delay is intentional — to prevent impulsive decisions made in the heat of the moment. Decreasing a limit takes effect immediately.

During a cooling-off period Login unavailable and no bets can be placed. Once the period ends, your account will be reactivated automatically. We will not send any promotional messages during this time.

Keep your device password-locked and make it a habit to log out after each session. Enable Face ID or fingerprint login on the app. Never share your 365aec account password with anyone. We advise keeping devices out of reach of children.

Reach out to the 365aec support team first — we are here to help, not to judge. You can also talk to a family member or a trusted friend. If needed, consider seeking advice from a mental health professional. Asking for help is not weakness — it takes courage.
Healthy habits

Responsible gaming 5 simple tips

Build these simple habits and gaming will always stay enjoyable.

Set a budget in advance

Before you start, decide the maximum amount in BDT you are willing to spend today. Treat it as an entertainment expense — like a cinema ticket. Losing it without regret is the healthy mindset.

Use a timer

Set a timer on your phone before you start. When the time is up, stop — win or lose. Respecting your time limits means respecting yourself.

Play for fun

Do not think of gaming as a source of income. Enjoy the wins, but keep a cool head through the losses. Every game is independent and random — previous results have no effect on what comes next.

Take regular breaks

Take at least a 10-minute break every hour. Get up, drink some water, take a short walk. Extended gaming sessions impair focus and judgment.

Spend time with loved ones

Gaming is one part of life — not all of it. Spend regular time with family and friends. Healthy relationships are the single most important factor in maintaining good mental health.

Keep a gaming diary

Review your account's gaming history once a week. Regularly tracking your total time, spending, and winnings makes it easier to spot your own patterns.

Start safe gaming

Play responsibly, Enjoy the experience

Join 365aec and use our responsible gaming tools to enjoy a safe and rewarding experience. Open an account or download the app today.

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